At Custom Duck Company (operated by Duck World), we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. We've kept it as clear and straightforward as possible.
1. Who We Are
Custom Duck Company is a custom branded rubber duck manufacturer operated by Duck World. If you have any questions about this privacy policy or how we handle your data, you can reach us at:
Email: quack@duck-world.com
2. What Information We Collect
Information you give us
When you fill out our quote request form (powered by Tally.so), we may collect:
- Your name
- Email address
- Phone number
- Company name
- Details about your project or order
Information collected automatically
When you visit our website, we automatically collect certain data through Google Analytics (GA4), including:
- Pages you visit and how long you spend on them
- Your approximate location (country/city level)
- Device type, browser, and operating system
- How you found our site (referral source)
- General browsing behavior on our site
This information is collected anonymously and cannot be used to personally identify you.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and communicate with you about potential orders
- Improve our website by understanding how visitors use it
- Provide customer support and answer your questions
We do not sell your personal information. We do not send marketing emails unless you've explicitly opted in.
4. Third-Party Services
We use a small number of trusted third-party services to run our website:
- Google Analytics (GA4) -- for website analytics. Google may process data on servers outside your country. See Google's Privacy Policy.
- Tally.so -- powers our quote request form. When you submit a form, your data is processed by Tally. See Tally's Privacy Policy.
We do not share your personal data with any other third parties.
5. Cookies
Our website uses a small number of cookies:
- Google Analytics cookies (_ga, _ga_*) -- these help us understand how people use our site. They expire after 2 years (or when you clear your browser cookies).
- Essential cookies -- basic cookies required for the website to function properly.
You can control or delete cookies through your browser settings. Disabling cookies will not prevent you from using our website, but some analytics features may not work.
6. Data Retention
We keep your personal information (such as quote request details) only as long as necessary to fulfill the purpose for which it was collected -- typically for the duration of our business relationship and any follow-up period.
Google Analytics data is retained for 14 months by default, after which it is automatically deleted.
If you'd like us to delete your data sooner, just email us and we'll take care of it.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your personal data (right to be forgotten)
- Withdraw consent at any time
- Request a copy of your data in a portable format
To exercise any of these rights, email us at quack@duck-world.com. We'll respond within 30 days.
8. GDPR Compliance
If you're in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on:
- Legitimate interest -- to respond to your inquiries and improve our services
- Consent -- when you voluntarily submit a form or accept cookies
You have the right to lodge a complaint with your local data protection authority if you believe your data has been handled improperly.
9. CCPA Compliance
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including:
- The right to know what personal information we collect and how it's used
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell your data)
- The right to non-discrimination for exercising your privacy rights
10. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this privacy policy or your personal data, get in touch:
Custom Duck Company (by Duck World)
Email: quack@duck-world.com